Prosell’s role
We arrange the purchase of your selected product from the supplier and help with your order. Suppliers provide the goods; TezTez handles transport and delivery.
Check the photograph, model, colour, size and description before ordering. Ask support to clarify anything that is unclear.
Placing an order
Sign in, select the product options and quantity, and check your collection details. Complete MyID identity verification and select a TezTez collection point when checkout requires them.
Before confirming, check the items, calculated total, payment currency and listed additional charges. Your order number and status are available in Orders.
Prices and currency
You can view prices in Uzbek soum or US dollars. The system calculates the goods, service and available additional charges for your order. Review the total at checkout.
Your display currency may differ from your payment currency. The system applies its exchange rate at the time of calculation. Check the amount and currency on the payment page; your bank may apply conversion or service charges.
Payment
Checkout shows the payment methods available for your order. If you choose Airwallex, card payment takes place through its secure payment form. Prosell records the order and payment status.
Contact support with your order number about the amount or payment status. Do not send passwords, a full card number or confirmation codes in chat.
Delivery
TezTez is responsible for logistics matters involving transport, customs procedures, delivery delays and lost shipments. Prosell support receives your enquiry and contacts the partner about your order.
The address, collection point, tariff and estimated time depend on current delivery service information. See the Shipping policy for details.
Cancellation and refunds
Standard change-of-mind cancellation and ordinary product returns are unavailable after confirmation. Contact support if an item is unavailable or there is an order issue.
Support may suggest a similar product. If the price differs or the suggestion is unsuitable, a refund is arranged by agreement with support. We obtain your agreement before substituting a product.
Enquiries and complaints
Send your order number, product link and a description of the issue to support@prosell.uz or support chat. Include photographs for a defective or incorrect item. Support will confirm the agreed resolution and, where a refund is agreed, its amount and procedure.
Governing law
Hong Kong law governs these service terms. Mandatory consumer rights and personal data protections that apply to you remain in effect.
Contact support first to seek a resolution. If no agreement is reached, the competent authority or court under applicable law will handle the dispute.
Company information
LOGITEX LIMITED operates the Prosell purchasing intermediary service. Company jurisdiction: Hong Kong. Contact: support@prosell.uz, +998 97 777 77 77.
The company registration number and registered address have not yet been supplied for publication. Contact support to arrange written correspondence.